Message — From the Founder
For 30 years, I have worked alongside business leaders and colleagues, taking on challenges and learning from setbacks. That experience has led me to a firm conviction.
Take what was asked for and think further than anyone expected. That is where we create new value.
The starting point is a deep understanding of each partner’s journey: why they started their business, what they value, and the challenges they have overcome. Understanding that background helps us see beyond their stated requests to the conviction behind them—their “why.”
With that understanding, we can deliver more value than they imagined. Expectations are exceeded, and surprise becomes delight. We call that turning point the “Delight Threshold.”
Looking back at the many business leaders I have met, those who delivered services beyond this threshold often earned lasting customer trust and continued to grow, whether or not they thought of it in these terms.
We earn trust by keeping our promises and delivering value beyond expectations. Over time, that commitment turns a business relationship into a partnership that shapes the future together. By combining our knowledge and experience, we create value and build businesses that neither side could have created alone.
I want to share this approach with the next generation of entrepreneurs.
To those who want to start a business
Even with strong determination and a clear vision, a lack of funding, connections, sales skills, or experience can stand in the way of taking the first step.
That is why I want to share everything I have learned with the next generation. We will think things through, put in the work, and take on challenges together. By sharing setbacks as well as successes, we can help them develop the ability to think and act independently.
Supporting as many entrepreneurs as possible as they build businesses guided by their own convictions is my mission.
They can then build businesses that reflect their own vision, exceed their customers’ expectations, and go on to support the next generation of entrepreneurs. We need to build a society where this cycle can take root and continue.
Fresh momentum for people and business
“Second wind” means renewed energy to keep going. Our name reflects our commitment to bringing that energy to people and businesses, helping them take on new challenges and contribute to a thriving economy.
What is the Delight Threshold?
Founder & CEOTakashi Kasuya